Refund policy

Shipping/Refund Policy

Shipping and Processing

• Ready-to-Ship Orders: These items are shipped within 3 business days after processing (this does not include weekends and holidays)

• Custom Orders: Processing for custom products takes 2-3 weeks, followed by shipping.

• Shipping Responsibilities:

• Customers are responsible for providing an accurate shipping address during checkout.

• Cavalli’s Collection is not liable for packages that are lost, stolen, or delayed once they have been handed over to the shipping carrier.

• For expedited shipping requests, please contact us at cavalliscollection@outlook.com before placing your order.

Refund Policy

Due to the nature of our products, all sales are final. We do not offer returns or exchanges on wigs, hair extensions, or custom orders for hygiene and customization reasons. Please ensure your head measurements are correct, your parting choice is correct, and you’re aware of the texture you choose.

If you receive a defective item, you must contact us within 48 hours of delivery with photos of the issue. We will assess the situation and determine a resolution.

If an incorrect item is sent, we will issue a replacement once the original item is returned, unused, and in its original condition.